Privacy Policy
Information We Collect
At Urban Repair Expert, we collect information that you provide directly to us when using our services. This includes:
- Personal information (name, phone number, email address)
- Address and location data for service delivery
- Service request details and preferences
- Communication history with our team
How We Use Your Information
We use the information we collect to:
- Process and fulfill your service requests
- Communicate with you about appointments and updates
- Send service reminders and promotional offers (with your consent)
- Improve our services and customer experience
- Respond to your inquiries and support requests
Location & Contact Data Usage
When you use our location detection feature, we use your geographic coordinates solely for:
- Identifying your service area
- Dispatching the nearest available technician
- Providing accurate navigation to our service team
Your location data is only shared with our assigned technician for service purposes and is not stored beyond the completion of your service request.
Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission protocols
- Limited access to personal data by authorized personnel only
- Regular security assessments and updates
- Secure storage of customer records
WhatsApp Communication Consent
By using our WhatsApp booking feature, you consent to receive service-related communications via WhatsApp, including:
- Booking confirmations and updates
- Technician arrival notifications
- Service completion summaries
- Follow-up and feedback requests
You can opt out of promotional messages at any time by informing us.
No Data Selling Policy
We do not sell, trade, or rent your personal information to third parties. Your data is used exclusively for providing and improving our services. We may share information only with:
- Our authorized technicians (for service delivery)
- Legal authorities (when required by law)
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Phone: +91 81092 79412
Last updated: February 2026